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The well known Stonecross Manor and Spa in Kendal in the Lake District is undergoing a major refurbishment following it's acquisition by M&M hotels. M&M hotels is planning to establish a growing chain of hotels of character. Onecall Hospitality Ltd are operating the hotel.

Mark said, "Stonecross Manor Hotel is one of Kendal's best known hotels and is well loved by locals and visitors to the Lake District alike - in recent years it has suffered from a lack of investment. We are making an immediate start on a refurbishment  programme, which will include all bedrooms, public areas and function rooms. It will be a great venue for dining, weddings and celebrations and business events".

Originally built in the 1850's, Stonecross Manor Hotel and Spa's location just 10 minutes from the M6 and close to the West Coast mainline has made it a popular gateway to the Lake District.

Stonecross Manor forms part of our expanding hotel portfolio - we'll keep you posted with it's progress!






The Wild Pheasant in Llangollen has been acquired by Everbright Lodge Ltd, a rapidly expanding chain which already own Rossett Hall Hotel in Wrexham. The company is planning a major refurbishment programme at the 46-bedroom property.

Everbright Lodge Ltd were advised on the acquisition by hotel turnaround and management specialists Onecall Hospitality Ltd, are operating it on their behalf.

The Wild Pheasant was closed on 4 August by administrators Duff & Phelps and all staff were made redundant. Andrew Addison, Regional Operations Manager with Onecall Hospitality, said the refurbishments had gone to scheule and the hotel opened on time before Christmas. Improvements have been made to the bedrooms, spa, bar, restaurant and function rooms.

Mr Addison said: “The Wild Pheasant was one of North Wales’ best known hotels. It was well loved by locals and a popular stop-off point for coach parties. However in recent years it has suffered from a lack of investment. Our aim is to restore it to its former position as a focal point within the community, as a venue for dining out and for events and functions, in addition to increased tourist trade. 

“Ultimately the Wild Pheasant will be part of a unique collection of hotels of character under the ownership of Everbright Lodge Ltd.”



New pub and hotel chain acquires 11 venues in first deal

A new hospitality company which aims to build a nationwide chain has completed its first deal with the acquisition of nine pubs and two hotels in Lancashire.

Provincial Hotels and Inns has acquired the venues from the brewery Mitchell’s of Lancaster. They include the County Hotel in Carnforth, the Clarendon Hotel in Morecambe and the Windmill Tavern at Salwick.

Provincial has been launched by hospitality management specialists Onecall Hospitality with backing from a small group of experienced London-based private investors. The company is planning a series of further acquisitions over the next 18 months,

Mark Chambers of Onecall Hospitality, who is a Director at Provincial, said: “Provincial will be a unique brand with a range of distinctive hotels and inns. Our aim is to take iconic but underperforming venues and breathe new life into them. Through a programme of refurbishment and restyling, and using our expertise in hospitality management, we will place them once again at the heart of their communities.”

Provincial will offer two types of inns – the Taps brand will be ‘proper pubs’ serving craft beers and a selection of ‘English bar tapas’ and nibbles, while the family venues will offer quality, value for money dining with exclusive table wines, coffee lounge and play areas. Meanwhile the hotels will be geared to local demand.

Mr Chambers, whose company Onecall manages pubs and hotels throughout the country, said: “The hotels will be community venues and cater to market demand, rather than following a set formula. For example, the Clarendon at Morecambe will be inspired by the seaside holidays of yesteryear with a very traditional tea room, while the County in Carnforth will offer family dining and also provide a venue for events and functions – exactly what it was renowned for ten years ago.”

The portfolio comprises a mix of managed and tenanted properties. Kaushik Mistry, who owns the Slate Bar in Kendal and is joining Provincial as Operations Director, added: “In addition to the investment in the properties, we will be providing tenants with marketing assistance and full support to grow their business.”

Provincial Hotels and Inns will be based in Burton in Kendal, Lancashire and share premises with Onecall Hospitality. The disposal by Mitchell’s is part of its strategy to focus on brewing and to grow its pub estate outside of Lancashire. The company will retain the remaining 38 properties within its portfolio.

Alasdair Rudge of CBRE acted as agents for the sale. London-based broker Steve Shelley helped to secure the equity funding. Martyn Rickels of FRP Advisory in Manchester advised on debt finance, which was arranged by David Edwards at HSBC in Manchester.


Turnaround Success - New Mills Golf Club


The springboard for our turnaround was the involvement of Mark Chambers, Onecall Hospitality, at the beginning of 2015.

Mark quickly analysed our situation and the fact that we had already successfully reduced our overheads to the point where any further reductions were totally impractical. His analysis of our financial situation, market place and customer offering led him to present to the whole club a detailed, and highly professional report, and action plan for turnaround.

Mark, together with Onecall’s professional team, were able to produce innovative, high quality, marketing material, website design and customer service standards that we needed to employ to increase turnover. Whilst, due to circumstances beyond our control, we ceased using Onecall’s expertise we had an excellent plan for what we needed to do to succeed.

Onecall’s standards of service, customer care and levels of professionalism were an example of how to become a market leader, within an identified sector, and a level to which we continue to aspire.

Mark’s ideas, report and turnaround plan has helped us to develop our own business plan for the future and enabled us to turn our club into a professional, forward thinking, successful business with a secure future.

A great 2015 for Onecall clients


The Bold Hotel in Southport was rescued from administration in 2012 has now been acquired by a Merseyside entrepreneur.

Rainford businessman Andrew Mikhail, of property investment and development firm AM Investments Ltd, has added the Bold Hotel on Lord Street to a list of interests that includes Haydock energy installation firm SolarKing UK and Marques of Distinction, a car dealership in St Helens.

Hotel management company Onecall Hospitality was appointed as the site’s managing agent in 2012 by real estate firm West Register, which bought the hotel out of administration.

Since then, Onecall has overseen a £300k revamp to create a new function suite and open-plan dining and bar area.

Onecall director Mark Chambers said: “The Bold Hotel is one of the best known hotels in Southport and was a well-respected amenity but loss making at the time of our appointment.

“We have worked with the loyal staff team and it is now a profitable and well-managed establishment.”

He added: “We would like to wish manager Adam Draper and his team all the best for the future.”

Situated in Southport’s main shopping area, the Bold Hotel comprises 23 en suite bedrooms.

Commercial real estate firm Colliers International acted as the agents during the sale.

Bredbury Hall, £1m Investment


Management specialists Onecall Hospitality are the leading force behind a major refurbishment programme that is now well underway to effect market repositioning to include a significant operational restructuring.. 

Solberge Hall, Northallerton


The three-AA-star, 24-bedroom Solberge Hall hotel in Northallerton, Yorkshire, has been sold to Classic Lodges for £1.8m by the Royal Bank of Scotland (RBS). Hotel management specialists. 

Onecall Hospitality prepared Solberge Hall for acquisition after being appointed by RBS in 2014 to manage the hotel. Solberge Hall had been making a loss for a number of years and went into administration in 2011.

Mark Chambers, director of Onecall, said: “Over the last year, we have looked at all aspects of its operation and found ways to increase revenue, improve efficiency and bring the business back into profit in preparation for the sale. There is no doubt that Solberge Hall is a superb venue and offers a tremendous potential for the new owners.”

The Dalesman, Sedbergh


Onecall Hospitality have been appointed by client Mike Garnett to prepare a business proposal to acquire the tenancy of The Bull, Sedbergh.

Bredbury Hall, Stockport


Bredbury Hall Hotel & Country Club in Stockport has been acquired by Bangladesh businessman Golam Sarwar, who is planning a £1m refurbishment programme. Mr Sarwar, who owns the five-star Hotel Sarina in Dhaka, aims to make Bredbury Hall the flagship for a chain of UK hotels.

He has appointed hotel management specialists Onecall Hospitality to operate the complex, which includes a 147-bed hotel, restaurant, nightclub and conference centre.

Lancashire-based Onecall Hospitality advised Mr Sarwar on his strategic business plans and has now been appointed to manage Bredbury Hall on a three-year rolling contract.

Mark Chambers, Director of Onecall, said: “We will be leading the redevelopment of this iconic hotel with the aim of reinstating it as a premier North West destination. The key to the success of any hotel is to provide excellent guest service. We shall be introducing our unique customer-focused quality assurance programmes as well as developing a broad range of new products and services.

“The acquisition demonstrates the growing interest from overseas investors in the regional hospitality market. Many are keen to invest in the UK but feel London is overpriced and areas like the North offer better value and potential returns. This is the third acquisition we have advised on this year and we have other investors seeking properties in key locations from Birmingham to Edinburgh.”

Comlongon Castle, Scotland 


"Once again can I thank you for your time and effort, and the previous meeting. Your efforts have made a difference, as you know. I would hazard a guess that combined efforts have probably saved my business."

"It's a strange thing, but as we know from watching numerous hospitality rescue shows on various TV stations, which all run the same way; struggling business, internal problems, staff issues, outdated methods etc; all it takes is fresh eyes, useful contacts and pointing out the bleeding obvious to those there to turn around any business-but it does take a new look to do this.

"Luckily efforts so far are proving lucrative and I think we are all sure this turnaround will be fairly swift and profitable. The more we go into this the more I am confident we can do this."

Review Feedback, our business reports really do help 


'I have worked my way through the report presented, there is nothing I disagree with. We know the business has coasted.'

'Looking back these problems have cost me a fortune; how we move on will be a fraction of the cost in the long run. It's time to be brutally honest with the business if I wish to keep the place running.'

'It is clear from everyone involved we need to look at every aspect of what we do. Honesty will be the key. We need your advice and expertise...and are prepared for our weaknesses to be highlighted.'

Great review received


Thank you so much for your input at our meeting last Friday Mark.

I was particularly pleased that you were frank about the proposal in hand and gave the client some really good suggestions on a potentially "better" way forward, with the building.

Your approach was similar to mine at my first meeting with the client Mark, when I felt obligated to outline the pro's and cons" of taking finance for such a major project, outlining that this was a significant project and that he should consider risk to capital as a major influencer in the strategy he adopts. 

The ball is in the client's court now, but I do expect that he will proceed and furthermore that he will ask you for help going forward.

Thanks again Mark. I was very happy with your input and the advice you gave to the client.

If the client does proceed I look forward to working with you on the project.

Hotel in the beautiful Clyde Valley, Scotland


We presented a strategy to the directors with various options for sustained future growth in order to return the business to profitability, with the view to either continue trading or work towards a successful sale. An agreement was made with the bank to introduce a long term investor with the support of debt reduction. This provided the best outcome for the bank and directors given current market sensitivities.

The turnaround required a 'ground up approach' with the introduction of a new management team, control of expenditure and to drive forward a sales and marketing plan implemented by Onecall. 



Given your involvement certainly stabilised the situation and allowed more time for all parties to get to a decent outcome.

If you are in Edinburgh, please give me a shout and we can meet up for a coffee as no doubt we will see future customers in the hotel business where your assistance would be of benefit.

Thanks again.


Solberge Hall - Northallerton


Onecall have recently taken over the operational management of Solberge Hall Hotel nestled between the Yorkshire Dales National park and Vale of York in Northallerton. Our turnaround strategy includes refurbishment work to various communal areas of the hotel, a sales & marketing plan to increase sales and awareness of the hotel and controlling operating costs.

The Hall has had a chequered history, erected in 1824 it has seen a lot of action over the centuries, from Monks & Vikings to fires & underground tunnels, residents have included John Hutton who became MP of North Yorkshire & the inventor Benjamin Talbot.

The colourful and lively past and the fire which destroyed Solberge may be the answer to many unsolved mysteries and happenings at Solberge. Sightings have been reported of the Old Grey Lady seen in a long white robe holding a candle travelling through the rooms and corridors.  

The Hall deserves a period of rest and with our expert team in place we hope to give the hotel a truly great future.

A big thank you to our guests who have left lovely review:

“We booked the Solberge Hotel for a family get together and as we are quite a big family needed a few rooms and wanted it to be special and meet the needs of us all and the Solberge certainly did, it exceeded all expectations from the welcome on arrival to our Goodbye on departure. The staff were lovely and very attentive the rooms were spacious and clean and had everything we needed. The food was excellent. We were so well looked after which made our stay perfect in every way we all had an amazing time and would highly recommend a visit to this Wonderful Country Hotel.”

The Bold Hotel - Southport


Onecall have provided operation management to the hotel which has led to increased sales, room occupancy and average room rate as well as changed to the food offering opening the hotel up to a new client base.

Under Onecalls administration the hotel has received significant refurbishments to the main floor and communal areas which included a full kitchen refurbishment, as such the hotel has benefitted from new kitchen equipment which has allowed us to improve the catering operation. A redecoration program has begun on the bedrooms which have included new soft furnishing and fixtures and fittings.

UPDATED APRIL 2015: The Bold hotel plays host to Comedy Nights, Weddings and even to Members of Parliament.

As reported by Southport news today15th April the Bold Hotel has prepared dinner for former MP Neil Hamilton. Neil was in the North West for the UKIP West Lancs lunch hosted by the Bold Hotel. Neil was MP for Tatton constituency from 1983 to 1997.

A big thank you for the lovely feedback:

"We had a lovely time. The food and ambience was great, and most of all we felt welcomed. Taking care of Mr Hamilton's needs for his radio program was kind of you and much appreciated.I will pop in sometime this next week, say hello and have a drink. My family and I will be sure to frequent the Bold from now on. Again, a sincere thanks for everything. Please tell Jo we appreciated her help as well. Thanks again for everything. Warmest regards, Jack"

Lake District - Two Hotels


Managed by Onecall Hospitality, these two loss making businesses returned to profit within a 12 month period giving options for development or sale.

Onecall firstly introduced to provide ‘Turnaround’ support – but upon review a further indebtedness was uncovered in terms of arrears to HMRC, of which the bank was not aware – Administration process entered and Onecall retained to manage both Hotels – Significant growth in terms of Sales and Profits – Sales up £1.2m across both hotels year on year to February 2014. EBITDA improved to £800K across both hotels (previous years losses). 

Both hotels received full operational and financial support by the team at Onecall Hospitality leading to a very positive turnaround for both businesses, resulting in successful sales to new owners during 2014. The hotels now benefit from having stable foundations for the future and we wish the new owners the very best. Visitors to 'The Lakes' now have the opportunity to stay at two of the area's finest hotels.

Two Isle of Wight hotels


Four Star Spa Hotel Purpose built and Coaching Inn in need of CAPEX (case 2013/14)

Despite good levels of sales – EBIT was below covenant set by the bank and Onecall was introduced to review. Wage costs were at 55% (industry norm 35%), GP on food and Beverage 50% (industry norm 65%), operators had little hospitality experience and were being led by management. 

Onecall introduced a strategy to reduce operating costs, and empower the directors to control their own managers. Due to the failure of the Directors building Company, bank encumbered the trading hotels with the building Company debt – Onecall arranged alternative finance providing the bank with an exit and leaving the directors to manage what has now become a very profitable business.

Cheshire Golf Club


Lost Circa (£70K), Poor financial management, declining members, underutilised club house – Director Invited Administration (case 2013/14)

Process to gain control of the club, and promote a first class business opportunity. Previous years losses of £70K reversed, positive cash position throughout administration, no call upon the bank to support interim trading.  

Membership increased in administration - Positive outcome with sale 5 months after appointment, bank fully repaid – Including Administration Costs

Blackpool Hotel


170 beds – T/O £2.2m – Elderly owner struggling to cope with the demands of a busy resort hotel – Bank had concerns over cash management and seasonality of the business.

Upon introduction, Onecall provided the bank with a full analysis of the cash position and determined where ‘leakage’ had occurred. Owner’s lifestyle challenged and the bank imposed under Onecalls management strict financial controls. Owner came to rely upon Onecall and effectively retired from the business, and Onecall managed the property for three years until sale in February 2013 at £2.1m