Onecall Hospitality Ltd offer on going consultancy help. We will design a package to suit the needs of your business and budget.
1. Financial
- Investigate all areas of income and expenditure
- Review of trading and cash performance
- Identify key issues affecting cashflow
- Implement Industry standards and cost control initiatives
- Develop effective book keeping practices
- Assess areas of profitability – profit margins – control systems – profit maximisation
- Identify short comings in billing procedures i.e. till shortages, stock takes
- Assess security systems and fraud prevention
- Research purchasing control systems and wastage
2. Ongoing Operational Concerns
- Identify non profit making areas within the operation
- Implement operational improvement systems – concept innovation*
- Assess suppliers – concerns reference pre booked business
- Assess the effectiveness of booking systems – agents
- Telephone and website response systems
- Identify service and product imperfections
- Guest expectations – customer service
- General aesthetics – cost effective improvements*
3. Employee Management
- Full review of current personnel
- Managing people – departmental rostas, rates of pay, break and holiday entitlement
- Job Descriptions, person specifications, appraisals, remuneration and bonus systems
- Wage reduction
- Management coaching and mentoring
- Staff Training and development – customer service, up selling opportunities
- Disciplinary and redundancy procedures
4. Health and Safety
- Implementation of compulsory legal requirements
5. Sales and Marketing
- Key market segment development – new customer bases
- Research competition
- Implement advertising promotions, campaigns, loyalty schemes
- Redevelop websites*
- Research website booking agents, website links and database management
6. Key Performance Indicators
- Benchmarks – Gross Profit margins, wages and other expenditures
7. Social Media and Promotional Photography
*Based on cash flow availability