+44 07921 914382 info@onecallhospitality.com

Operational & Financial Help

Onecall Hospitality Ltd offer on going consultancy help. We will design a package to suit the needs of your business and budget.

1. Financial

  • Investigate all areas of income and expenditure
  • Review of trading and cash performance
  • Identify key issues affecting cashflow
  • Implement Industry standards and cost control initiatives
  • Develop effective book keeping practices
  • Assess areas of profitability – profit margins – control systems – profit maximisation
  • Identify short comings in billing procedures i.e. till shortages, stock takes
  • Assess security systems and fraud prevention
  • Research purchasing control systems and wastage

2. Ongoing Operational Concerns

  • Identify non profit making areas within the operation
  • Implement operational improvement systems – concept innovation*
  • Assess suppliers – concerns reference pre booked business
  • Assess the effectiveness of booking systems – agents
  • Telephone and website response systems
  • Identify service and product imperfections
  • Guest expectations – customer service
  • General aesthetics – cost effective improvements*

3. Employee Management

  • Full review of current personnel
  • Managing people – departmental rostas, rates of pay, break and holiday entitlement
  • Job Descriptions, person specifications, appraisals, remuneration and bonus systems
  • Wage reduction
  • Management coaching and mentoring
  • Staff Training and development – customer service, up selling opportunities
  • Disciplinary and redundancy procedures

4. Health and Safety

  • Implementation of compulsory legal requirements

5. Sales and Marketing

  • Key market segment development – new customer bases
  • Research competition
  • Implement advertising promotions, campaigns, loyalty schemes
  • Redevelop websites*
  • Research website booking agents, website links and database management

6. Key Performance Indicators

  • Benchmarks – Gross Profit margins, wages and other expenditures

7. Social Media and Promotional Photography

*Based on cash flow availability

Speak to a member of the team today

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