Hospitality ACTION COACH Consultants

“Once again can I thank you for your time and effort, and the previous meeting. Your efforts have made a difference, as you know. I would hazard a guess that combined efforts have probably saved my business. It’s a strange thing, but as we know from watching numerous hospitality rescue shows on various TV stations, which all run the same way; struggling business, internal problems, staff issues, outdated methods etc.; all it takes is fresh eyes, useful contacts and pointing out the obvious to those there to turn around any business – but it does take a new look to do this. Luckily efforts so far are proving lucrative and I think we are all sure this turnaround will be fairly swift and profitable. The more we go into this the more I am confident we can do this.”

“The springboard for our turnaround was the involvement of Mark Chambers, Onecall Hospitality Ltd. Mark quickly analysed our situation and the fact that we had already successfully reduced our overheads to the point where any further reductions were totally impractical. His analysis of our financial situation, market place and customer offering led him to present to the whole club a detailed, and highly professional report, and action plan for turnaround.”

“Mark, together with Onecall’s professional team, were able to produce innovative, high quality, marketing material, website design and customer service standards that we needed to employ to increase turnover. Whilst, due to circumstances beyond our control, we ceased using Onecall’s expertise we had an excellent plan for what we needed to do to succeed. Onecall’s standards of service, customer care and levels of professionalism were an example of how to become a market leader, within an identified sector, and a level to which we continue to aspire.”

“Mark’s ideas, report and turnaround plan has helped us to develop our own business plan for the future and enabled us to turn our club into a professional, forward thinking, successful business with a secure future.”