Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Onecall Hospitality Ltd, will collect and use your personal data for sending you newsletters, bulletins and other events relating to Onecall Hospitality Ltd.

If you are applying for a job with us, then we will collect and use your personal information in connection with that job application.

Why do we need to collect and store personal data?

In order for us to provide you with relevant information about our services (which you have shown an interest in) or applying for employment we need to collect personal data to deliver our services and conduct business. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.

Will we share your personal data with anyone else?


How will we use the personal data it collects about you?

Onecall Hospitality Ltd will process (collect, store and use) the information you provide in a manner

compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep

your information accurate and up to date, and not keep it for longer than is necessary. Onecall Hospitality Ltd is required to retain information in accordance with the law. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will we contact you?

Our aim is not to be intrusive. The information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure. We will only contact you via newsletter if you have given consent to be contacted in this way. Or by way of reply if you have emailed us direct.

Can I find out the personal data that we hold about you?

Onecall Hospitality at your request, can confirm what information we hold about you and how it is processed. If we do hold personal data about you, you can request the following information:

  • Identity and the contact details of the person that has determined how and why to process your data.

  • Contact details of the data protection officer.

  • The purpose of the processing as well as the legal basis for processing.

  • If the processing is based on the legitimate interests of Onecall Hospitality Ltd or a third party, information about those interests.

  • The categories of personal data collected, stored and processed.

  • Recipient(s) or categories of recipients that the data is/will be disclosed to.

  • How long the data will be stored.

  • Details of your rights to correct, erase, restrict or object to such processing.

  • Information about your right to withdraw consent at any time.

  • How to lodge a complaint with the supervisory authority.

  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

  • The source of personal data if it wasn’t collected directly from you.

  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will you need to provide to access this?

Onecall Hospitality Ltd accepts the following forms of ID when information on your personal data is


  • Passport

  • Driving Licence

  • Birth Certificate

  • Utility Bill, Credit Card/Bank Statement from the previous 3 months

Contact details of the GDPR Leader

GDPR Leader contact details


Mark Chambers


Telephone: +44(0)7921 914 382

Document Owner and Approval

The GDPR Leader at Onecall Hospitality Ltd is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR.