Mystery Visits



Know your business from your guests point of view

A Onecall associate will visit your establishment and give you honest and valuable feedback relevant to your business, even bad reports should be looked at positively to drive sales, reduce complaints, monitor sales and wastage, achieve a consistency of serviceability, and protect your image.

Please contact us to arrange hotel mystery shopping or hospitality mystery shopping. Bad feedback is good for your business.

  • Improves finance and cost control
  • Motivates and raises staff awareness to the importance of customer service
  • Ensures delivery of excellent customer service thereby reducing complaints
  • Identifies short comings in billing procedures i.e. till shortages & pilferages
  • Promotes awareness of indirect customer service through telephone and website response systems
  • Improves customers overall experience
  • Pays attention to upselling
  • Highlights service and product imperfections
  • Develops and implements effective on going improvement systems
  • Pinpoints non profit making areas within the operation
  • Measures guest expectation against value for money
  • Targets new customer bases
  • Benchmarks customers and competition
  • Introduces recommended training programmes
  • Protects reputation
  • Reduces costs
  • Achieves a consistency of serviceability