Advisor Profiles

Name: Mark Jonathan Chambers MIFT

Position: Director
Area of expertise: Accounting and Finance, Operational Management, Strategic Planning, Business Development and Turnaround, Sales and Marketing, Sales and Acquisition

Mark became a member of the Institute For Turnaround in February this year. Mark has over 20 year’s ownership, Directorship, and management Hospitality and Leisure experience. With a background founded in hospitality and formal Industry related qualifications, Mark commenced his training with the Cavendish Trust working within Royal circles. He has been involved with Nationwide luxury private and commercial corporate hotels and hospitality businesses including Crestacare PLC.

Mark established the highly successful Goldcare Facilities Management Ltd, an operational management company within the private healthcare sector and went on to own awarding winning hotels and restaurants and also a highly regarded learning disability home. Goldcare has evolved into Onecall Hospitality Ltd, a bespoke operational and business recovery Company. Mark has helped many clients with operational and financial problems to affect business turnaround and also assisted with successful business start ups.

Name: Kaushik Mistry BA (Hons)

Position: Associate
Area of expertise: Operational Management, Business Management and Development, Strategic Planning, Turnaround and Sales and Marketing, Brand Development

Kaushik has over 25 years’ ownership, Directorship, and Management Hospitality and Leisure experience. Educated to degree level at Manchester University and then gained Formal Industry related qualifications. Kaushik commenced his career with the fledgling Inventive Leisure, and created the catalyst for the highly successful Revolution Vodka Bars and went on to launch one of the most successful hybrid brands of recent times Chicago Rock Cafes’ in the North of England, Wales and Scotland. Kaushik has also extensive experience of the Lease and Tenanted pub sector and is able to advise and provide guidance on all aspects of this ever changing sector.

Kaushik established the highly successful Made by Masi Gujarati food Company, prompting The Guardian to suggest the food was one of the top reasons to visit Kendal in The Lake District. He has extensive knowledge of the food and drink industry and has helped many clients over the years find positive solutions to on-going business issues

Name: Kathryn Chambers FIH

Position: Co Director

Kathryn studied at Huddersfield University, has a background founded in Hospitality with formal Management and teaching qualifications and is a Fellow of the Institute of Hospitality

Kathryn has International and National hotel and catering management experience and has been associated with luxury hotels, and private and public sector contracts. She has also held lecturing positions with the RIPHH, HM Prisons and local authority colleges. Kathryn has owned highly successful award winning hotels and restaurants increasing revenue by 70% year on year.

She established Onecall Hospitality with Mark in 2007.

Name: David John Clarke ACIB

Position: Commercial Finance Associate
Area of expertise: Banking and Finance, Business Turnaround, Relationship Management, Improving financial KPI's

John is a highly experienced, qualified banker (ACIB / Dip. Retails Credit) with 32 years in the financial sector both in Relationship Management and Credit underwriting. John has a wealth of experience in the SME / Commercial banking arena and has used this experience in assisting the turnaround of failing businesses.

John brings with him entreprenurial skills combined with sound Credit, Analytical and Relationship Management abilities, he is passionate about the custoemr experience and in delivering success.

John has worked for more then three decades in the banking industry for some of the UK's largest banks and financial instituations, becoming an Associate of the Chartereed Institute of Bankers in 1994. 

Name: Adam Hyatt Draper

Position: Regional Operations Manager
Area of expertise: Operational Management, Cost Control, Sales and Marketing, Multi-site Management, Event Organisation

Adam is a dynamic, motivated and focussed professional with a drive to deliver outstanding results and excellent customer service. With a proven track record of leading and managing all aspects of a hotel, restaurant or events, of varying size and turnover. A hands-on leader determined to deliver results that will contribute to the overall success of a business.

Adam come with over 10 years of management experience including Michelin star restaurant management, multi-site management, new business start-ups and business turnarounds. Since joining OneCall Adam has applied his expertise to a number of our managed businesses. 


Position: Provincial Hotels and Inns Administrator
Area of expertise: Front of House Supervisor within Michelin Star Restaurants and Hotels, Senior Team Member, Office Administration

Andrew is experienced in all aspects of the hospitality industry; pubco and private pub chains, golf clubs, fine dining and Michelin star restaurants and luxury hotels.

In recent years progressed into front office management and reservations optimisation to learn a diverse aspect of the industry.