Operational and Financial Help
Onecall Hospitality Ltd provides confidential operational and financial support to private and public sector businesses. We provide strategies to help with business turnaround, development, exit and acquisition.
We will review your business with consideration to:
- Business Overview - Finance, accommodation, food and beverage and HR management
- Environment - Location, brand positioning, competition
- Accounting and Finance - Development and implementation of financial strategies, cash flow management, cost control initiatives, profit maximisation, restructuring debt
- Operation Recommendations - Concept innovation, product development, customer service management, recruitment and selection, staff training, operational efficiency, premises and health and safety legislation
- Sales and Marketing - Strategic marketing planning, marketing campaigns, sales promotion design, loyalty schemes, website development and redesign, online marketing, email campaigns, database management
- Pre Selling Procedures to Maximise Assets
If you are unable to meet your financial commitments or would like advice with development and acquisition call us now for some helpful and friendly advice. Through our introduction, clients have moved forward to much acclaim.
Exit Strategies
In these difficult times, you may have considered selling your business. Many owners and tenants are in negative equity, simply cannot sell or are worried about an uncertain future. Onecall Hospitality can help you with a way forward. We offer a half day business health check and this may be all you need to help you to make an informed decision.
Alternatively we can help you to improve your cash position. We will work with you to add exit value to your business. We will research and implement strategies relevant to:
- Location
- Market research
- Competition - preferred provider status
- Re branding and operations
- Legislation - licensing, premises, health and safety and food safety
- Financial control - budget preparation and pricing policies
- PR and advertising - in house, online, media and networking
Our main objective is to affect business turnaround - you can then decide to stay, develop or sell.
New Business Start Ups
If you are thinking of:
- Buying an existing building
- Converting a suitable building or
- Building a new business and starting from scratch ...
We offer essential new business start up help from the initial planning stage through to product launch and beyond... with consideration to:
- Location
- Market research and estimated demand
- Competition
- Branding and operations
- Relevant legislation - licensing, premises, health and safety and food safety
- Financial control - budget preparation and pricing policies
- PR and advertising - in house, online, media and networking
- Preparation for launch
- Launch and future business strategies
Speak to one of our associates today: Mark 07921 914382 Paul: 07802 409408 Jessey: 07872 619185
Darryl: 07850 265418 Kathryn: 07921913931
Soup
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Products
Essential 2012 Hospitality Health Check
Management Agents
We will manage the day to day running of your business; increasing revenue & maximising profits*.
1. Financial
- Investigate all areas of income and expenditure
- Review of trading and cash performance
- Identify key issues affecting cashflow
- Implement Industry standards and cost control initiatives
- Develop effective book keeping practices
- Assess areas of profitability – profit margins – control systems - profit maximisation
- Identify short comings in billing procedures i.e. till shortages, stock takes
- Assess security systems and fraud prevention
- Research purchasing control systems and wastage
2. Ongoing Operational Concerns
- Identify non profit making areas within the operation
- Implement operational improvement systems - concept innovation*
- Assess suppliers - concerns reference pre booked business
- Booking systems – agents
- Telephone and website response systems
- Identlify service and product imperfections
- Consider value for money – guest expectations
- General aesthetics – cost effective improvements*
3. Employee Management
- Full review of current personnel
- Managing people – departmental rostas, rates of pay, break and holiday entitlement
- Job Descriptions, person specifications, appraisals, renumeration and bonus systems
- Wage reduction
- Management coaching and mentoring
- Staff Training and development – customer service, up selling opportunities
- Disciplinary and redundancy procedures
4. Health and Safety
- Check all compulsory legal requirements are being met with respect to operations (Insurances, liabilities) health and safety (electrical, COSHH, lifts) food safety, staff training
5. Sales and Marketing
- Key market segment development – new customer bases
- Research competition
- Implement advertising promotions, campaigns, loyalty schemes
- Redevelop websites*
- Research website booking agents, website links and database management
6. Key Performance Indicators
- Benchmarks - Gross Profit margins, wages and other expenditures
*Based on cash flow availability
Hotel Case Study
- 100+ Bedrooms
- Health and Leisure centre
- 4 bars,
- Total capacity 700 guests
Through the introduction of key management principles, the hotel has experienced a dramatic growth in profitability. Accounts demonstrate that the hotel has seen a YTD growth in Net Profit of 112% since July 2011. It has also experienced the following occupancy’s: July – 79%, Aug – 74%, Sept 74% compared against a monthly average of 44.5% over the first two quarters of trading. Administration management from OCH continues to be provided to Hotel X whilst decisions relating to exit are decided by the executive board. Jessey Bal states, “It’s great to have had such a positive impact on the business; in an industry that is suffering on the back of the economic depression its satisfying that through introducing our companies ‘best practice’ financial principles and essential management policies we have managed to maintain the legacy of the business and kept more than 40 full and part time staff in employment. We have also implemented an ongoing sales and marketing strategy that has seen continued revenue growth whist offering quality and a service that keeps patrons of the hotel satisfied.
Why not check out more Onecall case studies here
Sauces and Stocks
We will be developing this site over the next two weeks - please keep looking to see our progress
Baking
We will be developing this site over the next two weeks - please keep looking to see our progress
Case Studies
Hot Starters
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Cold Starters
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Meat Dishes
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Fish Dishes
We will be developing this site over the next two weeks - please keep looking to see our progress
Pasta Dishes
We will be developing this site over the next two weeks - please keep looking to see our progress
Cold Desserts
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Hot Desserts
We will be developing this site over the next two weeks - please keep looking to see our progress
Food & Beverage
Below you can download our extensive range of Food and drink documentation.
Housekeeping
Below you can download our extensive range of useful housekeeping documentation.
Dessert Recipes
Drink and Cocktail Recipes
We will be developing this site over the next two weeks - please keep looking to see our progress
Main Course Recipes
Starter Dish Recipes
Recipes
Check out some of the fantastic recipe ideas Onecall offers. From starters to desserts, you can choose from the huge range using the menu on the right. Whats more, they're completely free of charge. So why not try a few and experience the fantastic tastes and flavours of recipes from around the globe.
Fire Safety
Below you can download our extensive range of Fire Safety documentation.
Annual Subscription
Please fill out the form below to purchase your Onecall Annual Subscription. If you have not registered an account with Onecall previously, then you can do so here. With a username (your email address) and a password, you will then be able to log into the site and gain access to various documentation and support.
There are two separate methods in which you can purchase your subscription with Onecall. Via Paypal or by using a credit card with Sagepay. Choose below to select the necessary payment method
Monthly Subscription
Please fill out the form below to purchase your Onecall Monthly Subscription. If you have not registered an account with Onecall previously, then here is were you can do so. With a username (your email address) and a password, you will then be able to log into the site and gain access to various documentation and support.
There are two separate methods in which you can purchase your subscription with Onecall. Via Paypal or by using a credit card with Sagepay. Choose below to select the necessary payment method.
Business Recovery
- Onecall Hospitality offer 'new business' start up help and business turnaround solutions to clients who are unable to meet their financial commitments or wish to improve sales and profitablity. Pubs, restaurants, hotels, guest houses, caravan parks, golf clubs, societies and public sector catering services.
- We provide individual solutions the matter how small or large the business. We offer ongoing support and if preferred will manage your business on your behalf.
- Services are based on the introduction and provision of viable operational strategies that identify business strengths and weaknesses, cause and effects and future business viability.
Half Day Business Health Check
Essential 2012 Planning Tool - Bespoke service for hospitality and leisure businesses with a turnover of less than £500K
Onecall Hospitality provides a fast track onsite ‘Health Check’ that identifies and proposes financially beneficial recommendations:
- First Impressions and location
- Identification of strategies that will reduce costs and improve profits
- Evaluation of current services, sales and marketing effectiveness
- Revenue opportunities
- Competition and preferred provider options
- Operational management strengths and weaknesses
- Cash management, financial controls, viability and availability of MI
- Desk top LTV assessment
Full Business Review
For businesses experiencing financial difficulties, this review will identify cost effective strategies to affect business turnaround. We also research potential revenue streams that will add business value should exit be the preferred option.
Complete Business Evaluation:
Business overview
Finance, room management, food and beverage management, HR management
Environment
Location, brand positioning, competition
Accounting and Finance
Development and implementation of financial strategy, cost control initiatives, profit maximization
Operation recommendations
Concept innovation, product development, customer service management, recruitment and selection, staff training, operational efficiency, health and safety, legislation
Sales and Marketing
Strategic marketing planning, marketing campaigns, sales promotion design, loyalty schemes, website development and redesign, online marketing, email campaigns, database management,
Mystery Visits
A Onecall Associate will visit your establishment and give you honest and valuable feedback relevant to your business, even bad reports should be looked at positively to drive sales, reduce complaints, monitor sales and wastage, achieve a consistency of serviceability, and protect your image.
Arrange a mystery visit – bad feedback is good for your business
- Improves finance and cost control
- Motivates and raises staff awareness to the importance of customer service
- Ensures delivery of excellent customer service thereby reducing complaints
- Identifies short comings in billing procedures i.e. till shortages & pilferages
- Promotes awareness of indirect customer service through telephone and website response systems
- Improves customers overall experience
- Pays attention to upselling
- Highlights service and product imperfections
- Develops and implements effective on going improvement systems
- Pinpoints non profit making areas within the operation
- Measures guest expectation against value for money
- Targets new customer bases
- Benchmarks customers and competition
- Introduces recommended training programmes
- Protects reputation
- Reduces costs
- Achieves a consistency of serviceability
Hospitality Links
Below you can download our extensive range of Hospitality related documentation.
Menus
Below you can download our extensive range of Menus
Our Professional Advisors
Name: Mark Jonathan Chambers
Position: Director
Area of expertise: Accounting and Finance, Operational, Sales and Marketing, Sales and Aquisition
Mark has over 20 year’s ownership, Directorship, and management Hospitality and Leisure experience. With a background founded in hospitality and formal Industry related qualifications, Mark commenced his training with the Cavendish Trust working within Royal circles. He has been involved with Nationwide luxury private and commercial corporate hotels and hospitality businesses including Crestacare PLC.
Mark established the highly successful Goldcare Facilities Management Ltd, an operational management company within the private healthcare sector and went on to own awarding winning hotels and restaurants and also a highly regarded learning disability home.Goldcare has evolved into Onecall Hospitality Ltd, a bespoke operational and business recovery Company. Mark has helped many clients with operational and financial problems to affect business turnaround and also assisted with successful business start ups.
Name: Kathryn Chambers MIH
Position: Director
Area of expertise: Operational, Sales and Marketing
Kathryn studied at Huddersfield University and has a background founded in Hospitality with formal Management and teaching qualifications and has been a member of the Institute of Hospitality for over 20 years.
Kathryn has International and National hotel and catering management experience and has been associated with luxury hotels, Bruche Police training academy and Government and Contract Caterers. She has also held many lecturing positions and worked with the RIPHH, HM Prisons and various colleges. Kathryn, together with Mark has owned highly successful award winning hotels and restaurants increasing revenue by 70% year on year.
She established Onecall Hospitality with Mark in 2007 offering bespoke business recovery and operational management solutions.
Name: Paul Hawkins
Position: Associate
Area of expertise: Accounting and Finance, Operational
Paul studied at Sheffield University and worked for many years within the telecommunications Industry and established Northfield Caterers in 1991 with Sheffield United Football Club being a principle hospitality contract. The Company diversified acquiring hotels and restaurants in South Yorkshire and the Peak District and successfully sold in 2008. Paul retained one of his restaurants in Sheffield which continues to feature within the top 10 dining venues in South Yorkshire.
Paul joined Onecall Hospitality in 2008 and his friendly, personable and positive results oriented style of involvement, has contributed to the successful turnaround of many client’s businesses.
Pauls’ particular strength is to apply ‘best practice’ financial principles to businesses to ensure optimum profit return. The strategy also seeks to improve business viability and return on capital in an effective and affordable way. Pauls ‘best practice’ development and training programme has gained recognition from ‘Business Link’ and Onecall are now accredited service providers to this government lead initiative.
Name: Jessey Bal
Position: Associate
Area of expertise: Accounting and Finance, Operational, Sales and Marketing
Prior to joining Onecall Hospitality, Jessey was managing director of a hotel group responsible for the strategic management, implementation and execution of the group’s business plan and strategy. His active role in business development contributed to the Company’s asset growth of over £6 million.
Jessey has developed a range of skills which makes him a highly effective management consultant and he is able to relate to the issues that today’s owners and managers face.
Through his appointment to the board of Choice International Sales & Marketing Council, Hotel Foremost group (purchasing consortium) and his association with regional business associations, Jessey has acquired a depth and breadth of experience in managing businesses. He has gained regional business awards at an early stage in his career including ‘Young Entrepreneur of the Year 2009’. Jessey also provides key speeches at seminars and business conferences.
Across the spectrum, from human resources through to sales and marketing, he provides valuable guidance and assists in providing the tools required for business growth. Please see the case study section for more information on Jessey’s expertise.
Name: Darryl Shaw
Position: Associate
Area of expertise: Accounting and Finance, Operational
Darryl began his career in operational management and marketing within transport and distribution joining the British Railways Board Graduate Management training programme (TA) associated to the Boards subsidiary company, Freightliners Limited. Darryl undertook a number of operational and marketing positions within the business. On exit, as the Company’s National Account Manager, Darryl acquired a Country House Hotel which he successfully developed into an award winning venue.
His extensive knowledge and experience of both developing and operating hotels together with his knowledge of the industry is somewhat unique.
As an active member of a number of industry bodies, Darryl is the immediate past Chairman of the BHA Wales Committee and a member of their National Executive. He is also a Board Member (Vice Chair) of Tourism Partnership North Wales, a body formed by Visit Wales to develop and deliver a tourism strategy for North Wales.
Location Map
Our office location is displayed on the map below. Directions are also available if you need to pay us a visit.
Admin & Reception
Below you can download our extensive range of Administrative documentation.
Events
Below you can download our extensive range of Event related documentation.
Customer Service
Below you can download our extensive range of Customer Service documentation.
Human Resources
Below you can download our extensive range of Human Resources and Training related documentation.
Sales & Marketing
Below you can download our extensive range of Sales & Marketing documentation.
Food Safety
Below you can download our extensive range of Food Safety documentation.
Health & Safety
Below you can download our extensive range of Health & Safety documentation.
Recipes
Below you can download our extensive range of Recipes
Financial Control Documentation
Below you can download our extensive range of Financial and cost control documentation.
Resources
Become a Onecall Hospitality member and download workable financial spreadsheets, sales and marketing templates, HR documents, food and beverage forms, menus etc that will assist you with the day to day running of your establishment. These resources can be used instantly or individualised to meet your needs. To receive ongoing information from Onecall Hospitality or to send a commercial recipe for inclusion on our free recipe listing email: info@onecallhospitality.com
Keep a check on your daily sales and expenditure by downloading our user friendly worksheets and if you need help, just ask. If you are thinking about providing a food operation, but don’t know where to start, download a 'simple menu', 'associated commercial recipes' and the 'selling price calculator' and you’re on your way. Our forms, documents and interactive spreadsheets are useful for all levels of computer literacy; you can even print them out and complete them manually. If you need something that's not immediately available, contact us.
Only preview documents will be able to view and download prior to subscription.
Services
Our Credentials & Experience
We can help with
- Business turnaround solutions
- Acquisition & concept development
- Planning & construction
- Business analysis & audits
- Cost accounting systems & controls
- Finance & Investment analysis
- Operational consulting, auditing and review
- Sales & Marketing
Onecall identifies business strengths and weaknesses; cause and effects and future business viability. Using best practice benchmarking, each cost area within the business is assessed. Clear month by month operational and financial objectives are then put in place to take the business forward.
- Onecall’s Directors and Associates have a wealth of hospitality experience:
- Ownership of highly successful hotels and restaurants
- Directorship of large PLC companies
- Management of luxury and commercial corporate hotels
- Management of contract catering establishments – private and commercial sector
- Association with the home office and police training centres
- Founders and Directors of highly successful care companies
- Qualifications including: Institute of hospitality, degrees, diplomas, assessor’s awards, personal licenses
Take out a subscription today and receive helpful advice to ensure the successful running of your business. We provide support via telephone or email and can arrange onsite support with fees charged according to individual needs.
Onecall Blog
Catch up with latest hospitality and foodie trends, news, lively debate, tips and recommended business practices.
Email Newsletter
Keep up to date with all the latest happenings at Onecall Hospitality. Sign up to our newsletter now.
Terms & Conditions
Welcome to our website
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Onecall Hospitality's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Onecall Hospitality' or 'us' or 'we' refers to the owner of the website whose registered office is Clawthorpe Hall Business Centre, Clawthorpe Hall, Burton, Lancashire. LA6 1NU. Our company registration number is 06057766 registered in England. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you do allow cookies to be used we may store your IP number in order that you may access your subscriptions.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Privacy Policy
Onecall Hospitality Ltd does not disclose any of the information collected from our buyers or contacts to any third party, save that necessary for the delivery of goods.
We will only use your details for the requested service or request. The live support software that we use makes use of scripts to view your IP number and which pages you have viewed on our site for increased customer service only. Information collected from the visitors using our website is only used for the function of the site itself and to advance the usability of the site for returning customers (customer login identifier etc).
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Thanks for your Enquiry
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Contact Us
Telephone:
MARK CHAMBERS 07921 914382
PAUL HAWKINS 07802 409408
JESSEY BAL 07872 619185
DARRYL SHAW 07850 265418
KATHRYN CHAMBERS 07921 913931
Address: Head Office, Clawthorpe Hall Business Centre, Clawthorpe, Burton Lancashire, LA6 1NU Office: 015395 64654
Professional help and support for your hospitality business
Onecall Hospitality is one of the UK’s leading consultants and offers online consultancy help for £19 month. Simply subscribe now ... No hidden costs, easy access and cancel at any time. Hotels, pubs, restaurants, guest houses, caravan parks, golf clubs, public sector catering. Download financial forms, sales and marketing templates, health and food safety documents, staff training exercises, menus and recipes. These can be individualised to your establishment and if you need any help or friendly advice we are only onecall away.
Onecall Membership
You will shortly be able to choose a payment plan that suits you. Once you have subscribed you will have immediate access to our archive of Hospitality resources.
