ONECALL HOSPITALITY - IN THE NEWS
"Not only keeping hospitality businesses afloat but also to excel" - Natasha Kaplinsky
ITN – The BHA ‘The Heart of Hospitality & Tourism’ Programme
Read more about our recent projects CLICK HERE
The Wild Pheasant in Llangollen has been acquired by Everbright Lodge Ltd, a rapidly expanding chain which already own Rossett Hall Hotel in Wrexham. The company is planning a major refurbishment programme at the 46-bedroom property.
Everbright Lodge Ltd were advised on the acquisition by hotel turnaround and management specialists Onecall Hospitality Ltd, which will operate it on their behalf.
The Wild Pheasant was closed on 4 August by administrators Duff & Phelps and all staff were made redundant. Andrew Addison, Regional Operations Manager with Onecall Hospitality, said the million pound refurbishment to include improvements to the bedrooms, spa, bar, restaurant and function rooms, started on time. The hotel reopened for Christmas!
Mr Addison said: “The Wild Pheasant was one of North Wales’ best known hotels. It was well loved by locals and a popular stop-off point for coach parties. However in recent years it has suffered from a lack of investment. Our aim is to restore it to its former position as a focal point within the community, as a venue for dining out and for events and functions, in addition to increased tourist trade.
“Ultimately the Wild Pheasant will be part of a unique collection of hotels of character under the ownership of Everbright Lodge Ltd.”
"The springboard for our turnaround at New Mills Golf Club was the involvement of Mark Chambers, OneCall Hospitality, at the beginning of 2015. Mark quickly analysed our situation..." - visit our projects page to read more.
New Mills Golf Club is an 18 hole course located high above the town of New Mills and is situated in one of the most stunning locations in the whole of Derbyshire, with panoramic views of the Kinder Plateau, Greater Manchester and the Cheshire Plain.
Bredbury Hall Hotel & Country Club in Stockport has been acquired by Bangladesh businessman Golam Sarwar, who is planning a £1m refurbishment programme. He has appointed hotel management specialists Onecall Hospitality to operate the complex, which includes a 147-bed hotel, restaurant, nightclub and conference centre.
Mark Chambers, Director of Onecall, said: “We will be leading the redevelopment of this iconic hotel with the aim of reinstating it as a premier North West destination. The key to the success of any hotel is to provide excellent guest service."
The three-AA-star, 24-bedroom Solberge Hall hotel in Northallerton, Yorkshire, has been sold to Classic Lodges for £1.8m by the Royal Bank of Scotland (RBS).
Mark Chambers, director of Onecall, said: “Over the last year, we have looked at all aspects of its operation and found ways to increase revenue, improve efficiency and bring the business back into profit in preparation for the sale. There is no doubt that Solberge Hall is a superb venue and offers a tremendous potential for the new owners.”
Onecall have recently taken over the operational management of Solberge Hall Hotel nestled between the Yorkshire Dales National park and Vale of York in Northallerton. Our turnaround strategy includes refurbishment work to various communal areas of the hotel, a sales & marketing plan to increase sales and awareness of the hotel and controlling operating costs. Check out Solberge Hall on TripAdvisor.
The Hall deserves a period of great success and with our expert team in place we hope to give the hotel a truly great future.
Loss making business in a popular tourist resort returned to profit within a 12 month period. The business strategy included significant refurbishment and an on-going development programme. This also combined with a refocus of market placement in terms of the accommodation, food, beverage and function offering. Introducing KPI's allowed the business to become more business focused leading to a reduction in overheads and costs to the hotel.
Historic seaside hotel returned to growth becoming an asset for the town and community once again.
Managed by Onecall Hospitality, these two loss making businesses returned to profit within a 12 month period giving options for development or sale.
Both hotels received full operational and financial support by the team at Onecall Hospitality leading to a very positive turnaround for both businesses, resulting in successful sales to new owners during 2014. The hotels now benefit from having stable foundations for the future and we wish the new owners the very best. Visitors to 'The Lakes' now have the opportunity to stay at two of the area's finest hotels.
Onecall implemented a turnaround strategy to improve room revenue with the main focus on functions, events and weddings. This has led to 92+ additional bookings this year alone which has given rise to renewed confidence between the client and the bank resulting in a formal restructure of loan facilities over an extended period.
The changes introduced by Onecall have led to financial security for the hotel, with both the owner and the bank now in a much more comfortable position. Hotel management are now able to focus on the day to day business operation, supporting continued growth.